You have more control than you think. In this book, leaders and front liners will see exactly what they need to do – and how to behave – to retain customers for life. By continuing to use our website you consent to cookies being used. takes an unflinching look at the dismal state of customer service – and how to fix it. Add To List.
Organization. Ross Shafer, Actor: Thumb Wars: The Phantom Cuticle. The book is backed by case studies and actionable ideas that will reinvent your customer culture. Ross Shafer grew up in the Pacific Northwest and graduated from the University of Puget Sound in Tacoma, Washington where he studied business management and played varsity football (linebacker). Ross Shafer: The Ultimate EMCEE BOOKINGS & INQUIRIES Need to Contact Ross Shafer Consultants, Inc. regarding prebooking inquiries, rates or coaching, call Andria Earley at (520) 704-9745 or click here to fill out the Contact Us form. By continuing to use our website you consent to cookies being used.
If this sounds familiar you will want to know how to behave like a startup again. He is an actor, known for Thumb Wars: The Phantom Cuticle (1999), Pandora's Clock (1996) and 21 Jump Street (1987). Worse, how could I possibly pick on the nice man whose asked millions of people worldwide the question, “Who Moved Your Cheese?”Because I think these so called “experts” are dead wrong about what they think is right for YOU. And that’s when smart companies who are paying attention can step up and “steal” their share.The Customer Shouts Back! Ross’s insights will help you maintain your status as a business authority whether you run a Fortune 500 company or a small mom-n-pop business.Ross is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance.We suggest that you create an account when purchasing a digital download product from the online store. After college, he took a job as a training manager for a department store (Yard Birds) and was able to save $10,000. What gives me the right to encourage you to question the wisdom of relationship Diva, Dr. Laura, or the motivational maven, Tony Robbins, or even the former field general of GE, Jack Welch? Ross Shafer; Books; Ross Shafer Hilarious Motivator and Change Expert. You will leave this book with (10) failsafe ways to start gaining and retaining lifetime customers.Ross Shafer is an Emmy winner, author of 4 business books and fourteen HR training films on customer service, leadership, and motivation. Download Audiobooks by Ross Shafer to your device. Ross is sought after keynote speaker and consultant. If you have any questions, please feel free to contact us and we'll be more than happy to help you out!Need to Contact Ross Shafer Consultants, Inc. regarding prebooking inquiries, rates or coaching, call Andria Earley at (520) 704-9745 or Our website uses cookies and other similar technologies to improve our site and your online experience. If not, you will still receive an email with the link to download the product after the payment has been made. Your first book is Free with trial! After dissecting 1,000 complaints gleaned from websites and blogs worldwide, you’ll read the comments of real customers when the transaction went badly. Ross is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance.Need to Contact Ross Shafer Consultants, Inc. regarding prebooking inquiries, rates or coaching, call Andria Earley at (520) 704-9745 or Our website uses cookies and other similar technologies to improve our site and your online experience. This book will teach you to redefine who you are and who you aren’t so you can stay at the top of your game regardless of your age.Do you sense that complacency is creeping into your successful company?
Audible provides the highest quality audio and narration. Phone. Do you find you are not as reactive as you once were? After college, he took a job as a training manager for a department store … They have one child. This book proves that WOWING the customer is NOT the way to raise your customer scores. Ross Shafer was born on December 10, 1954 in Portland, Oregon, USA. Readers will take away bulletproof tactics that will put them in high demand.
Customer Empathy is the art of seeing the transaction through the customer’s eyes.